Shipping policy

Store: Thaloraxen
Address: Alt-Eller 3, 40229 Düsseldorf, Germany
Email: contact@thaloraxen.com
Phone: +493475303562
Full Name: Julia Fischer

At Thaloraxen, we are committed to providing a fast, secure, and reliable delivery experience. This Shipping Policy outlines how your orders are processed, shipped, and delivered.

1. Processing Time

All orders are processed within 1–2 business days after payment confirmation. Once your order has been shipped, you will receive a confirmation email including your tracking number and a tracking link to monitor your shipment.
Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Time and Delivery Areas

We currently ship to multiple international destinations using trusted private courier services to ensure safe and timely delivery.

  • European Union & Switzerland: 8–10 working days
  • United Kingdom: 6–10 working days
  • South Africa: 8–12 working days

Delivery times may vary slightly depending on the destination and local courier operations.

3. Shipping Fees

  • Free shipping & free returns on orders over €30
  • Orders under €30 may include a standard shipping fee calculated at checkout

All prices on our website include VAT.

4. Order Tracking

After your order is shipped, you will receive an email with your tracking details. You can track your package online at any time.
If you do not receive tracking information within 48 hours, please contact us at contact@thaloraxen.com.

5. Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact us as soon as possible. We will work with the courier to resolve the issue promptly.
Thaloraxen is not responsible for delays caused by incorrect shipping details, courier issues, customs procedures, or external factors such as weather or strikes.

6. Address Accuracy

Please ensure that all shipping information entered at checkout is accurate.
Thaloraxen is not responsible for orders delivered to incorrect addresses due to customer input errors.
If you notice a mistake, contact us immediately so we can attempt to update your order before shipment.

7. Split Shipments

In some cases, orders may be shipped in multiple packages due to logistics or stock availability. If this occurs, you will receive separate tracking details for each shipment.

8. Customer Support

Our customer support team is available 24/7 to assist you with any shipping or delivery inquiries.
You can contact us anytime at contact@thaloraxen.com.