Privacy policy

Store: Thaloraxen
Address: Alt-Eller 3, 40229 Düsseldorf, Germany
Email: contact@thaloraxen.com
Phone: +493475303562
Full Name: Julia Fischer

At Thaloraxen, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

Personal Information:

  • Full name, billing and shipping address, phone number, and email address
  • Payment details (securely processed by trusted third-party providers)

Technical Information:

  • IP address, browser type, device information, and time zone
  • Data collected through cookies, pixels, and similar tracking technologies

Order Information:

  • Order details, purchase history, and customer preferences

2. How We Use Your Information

Your information is used to:

  • Process and deliver your orders efficiently
  • Communicate with you about your order, shipping updates, and customer support
  • Improve our website, products, and overall user experience
  • Prevent fraud and ensure secure transactions
  • Send marketing communications if you have opted in

3. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, or misuse.
All payments are processed through secure encrypted systems. Thaloraxen does not store your credit card information.

4. Cookies

We use cookies to enhance website functionality, analyze performance, and personalize your browsing experience.
You may disable cookies in your browser settings; however, some features of the website may not function properly.

5. Third-Party Services

We may share limited data with trusted third parties to operate our business, including:

  • Payment providers to process transactions securely
  • Shipping partners to deliver your orders
  • Analytics tools to improve website performance

These third parties are obligated to handle your data securely and in accordance with applicable laws.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill legal, accounting, and operational requirements.

7. Your Rights (EU / GDPR)

If you are located in the European Union, you have the right to:

  • Access your personal data
  • Request correction or deletion of your data
  • Withdraw consent for marketing communications at any time
  • Request data portability or object to certain processing activities

To exercise your rights, contact us at contact@thaloraxen.com.

8. Email Marketing

If you subscribe to our newsletter, you may receive promotional emails about products, offers, and updates. You can unsubscribe at any time by clicking the “Unsubscribe” link in any email.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
contact@thaloraxen.com