Warranty Policy

Store: Thaloraxen
Address: Alt-Eller 3, 40229 Düsseldorf, Germany
Email: contact@thaloraxen.com
Phone: +493475303562
Full Name: Julia Fischer

At Thaloraxen, we are committed to offering soft, comfortable, and stylish women’s sleepwear designed for everyday relaxation. Each item — including pajama sets, loungewear, nightwear, cami sets, shorts sets, and homewear styles — is carefully checked before shipment to ensure quality, comfort, and presentation. This Warranty Policy explains what is covered, what is excluded, and how to request support if you receive an item with a quality issue.

1. Warranty Coverage

All Thaloraxen products are covered by a 30-day quality warranty starting from the date of delivery.

This warranty covers:

Manufacturing or production defects
Loose stitching, seam issues, or construction flaws
Defective buttons, straps, lace trims, elastic waistbands, or closures
Fabric defects present upon arrival
Damaged lace, ruffles, seams, or printed details received upon delivery
Incorrect item, size, color, or design received
Damage caused during shipping

If your issue falls under any of the above, we will offer a replacement, refund, or store credit based on the situation and product availability.

2. What the Warranty Does NOT Cover

The following are not considered defects and are not covered:

Normal wear and tear from regular use
Damage caused by washing, drying, ironing, or improper care
Shrinking, fading, stretching, or pilling over time
Minor color differences caused by screen brightness, lighting, or photography
Slight measurement differences due to manual sizing
Stains from cosmetics, lotions, perfumes, deodorants, or personal care products
Accidental damage such as tears, burns, holes, pulls, or snags
Damage caused by misuse, alterations, or incorrect handling
Items returned with strong odors such as smoke, perfume, detergent, or chemicals
Items that have been worn, washed, damaged, or altered after delivery
Final sale, clearance, or promotional items, if marked as non-returnable

These situations are not classified as manufacturing defects.

3. How to File a Warranty Claim

To submit a claim, please contact us at contact@thaloraxen.com and include:

Your order number
Clear photos or videos showing the issue
A photo of the full item received
A brief description of the problem

Our team will review your request within 24–48 hours and provide the next steps.

4. Approved Warranty Solutions

If your claim is approved, we may offer one of the following solutions:

Free replacement of the same item, size, and color, subject to availability
Full refund to your original payment method
Store credit for future purchases
Partial refund when the issue is minor and the item is still usable

For approved warranty claims, Thaloraxen will provide the most suitable solution based on the nature of the issue and product availability.

5. Warranty Timeframe

Warranty claims must be submitted within 30 days of delivery.
Claims submitted after this period may not be eligible for replacement, refund, or store credit.

6. Product Care Responsibility

To keep your Thaloraxen sleepwear soft and beautiful, please follow the care instructions provided with the product. We recommend gentle washing, avoiding bleach, and air drying when possible. Damage caused by improper care is not covered under this warranty.