Politique de remboursement
Store: Thaloraxen
Address: Alt-Eller 3, 40229 Düsseldorf, Germany
Email: contact@thaloraxen.com
Phone: +493475303562
Full Name: Julia Fischer
At Thaloraxen, your satisfaction is our highest priority. We are committed to delivering high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to assist you every step of the way.
1. 60-Day Money-Back Guarantee
We offer a 60-day satisfaction guarantee on all purchases. If you are not fully satisfied with your product, you may request a return within 60 days of delivery for a refund, in accordance with our Return Policy.
To be eligible for a return, items must be in their original condition, and additional conditions may apply.
2. Conditions for Returns
To qualify for a return, the following conditions must be met:
- The item must be unused, unworn, and in its original condition
- All original packaging and included accessories must be returned
- A valid proof of purchase (order number or receipt) is required
Items that do not meet these conditions may not be eligible for a refund.
3. Return Process
To start a return, please contact our support team at contact@thaloraxen.com with your order details and reason for return.
Our team will provide the correct return address and step-by-step instructions.
After receiving and inspecting your return, we will notify you and process your refund accordingly.
4. Refunds
Approved refunds will be issued to your original payment method within 5–10 business days after the returned item has been received.
Processing time may vary depending on your payment provider.
5. Exchanges
We do not offer direct exchanges.
If you wish to receive a different item, please return the original item and place a new order.
6. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include clear photos of the issue, and we will arrange a replacement or full refund at no extra cost.
7. Non-Returnable Items
Some items are non-returnable for hygiene and safety reasons (such as personal care items, undergarments, or opened sealed goods).
These items will be clearly marked on the product page.
8. Late or Missing Refunds
If you have not received your refund after 10 business days:
- Check your bank account again
- Contact your payment provider or credit card company
- If the issue continues, contact us at contact@thaloraxen.com
9. Free Returns
We offer free returns on orders over €30.
For orders below €30, return shipping costs may apply unless the item is defective or incorrect.
10. Customer Support
Our support team is available 24/7 to assist you with any questions regarding returns, refunds, or products.
Feel free to contact us anytime at contact@thaloraxen.com.